Frequently Asked Questions

• Increased Revenue – Fewer denials, improved documentation, and more timely claim submissions result in more revenue and access to existing revenue sooner.
• Better Patient Quality – Improved medical record documentation facilitates better care (e.g., documentation of errors/omissions of laterality, device location, patient acuity, etc.).
• Improved Patient Experience – Fewer claim denials, patient-friendly billing options, and high-quality customer service reduces patient stress and increases patient satisfaction.

Whether you’re in charge of general practice, specialty care, or large healthcare system, partnering with Encompass Health Solutions, a reputable medical billing service provider will improve your cash flow and credibility. With the high level of service from our company, you can keep up with regulatory compliances and be up to date. Our company provides transparent services, meeting deadlines and goals, 20+ years of revenue cycle experience with certified team members, and we are a fully HIPAA compliant company.

Our account receivable follow-up team is responsible for looking after denied claims and reopening them to receive maximum reimbursement from insurance companies in a healthcare organization. Our billing specialists have a broad skill set to take care of the A/R follow-ups. Our medical billing professionals follow up on A/R in an organized way; initial review, evaluating and prioritizing, and collection.

You do not need any additional software for submitting your demographics or electronic medical records to us. Our revenue cycle team is familiar with many EMR’s including Epic.

Less than most practices expect. The most common concern we hear is how much work a transition creates for internal staff. We take a hands-on approach from day one: our team helps manage the implementation process, coordinate workflows, review systems, and guide the transition. The goal is to keep your staff focused on day-to-day operations and patient care while we do the heavy lifting wherever we can.

You only pay for what your practice actually needs. We don’t force clients into a one-size-fits-all model. Some organizations need full revenue cycle management; others may only need billing support, coding assistance, denial management, credentialing, or help cleaning up aging AR. We tailor our services around what you’re looking for, so you’re not paying for services you don’t need.

Rather than your practice devoting internal resources to managing administrative issues, Encompass Health Solutions addresses and resolves these, allowing providers in your practice to focus on patients and their care experience. We provide oversight of all business and people operation matters, ensuring established goals are met and your practice is on track.

It is not just a tagline; we really are experts in the business of healthcare! Encompass Health Solutions offers access to a pool of experienced and certified staff in the areas of Healthcare Operations, Revenue Cycle, Finance, Accounting, Human Resources and Marketing. Our diverse and qualified team has on average 20+ years of experience and knowledge in healthcare to assist with all aspects of operational efficiency for your practice. We can address opportunities and challenges in-house, which allows us to proactively improve profitability and sustainability, enhance productivity and increase revenue more efficiently.

Encompass Health Solutions will complement your practice structure and processes and will collaborate closely with you to ensure that we have a comprehensive understanding of your practice. We meet with you face to face to evaluate your needs, provide systems and strategies to enhance your practice and implement procedures to realize your goals.

Yes – our team has many years of experience in the unique complexities of Tribal healthcare and how it affects third-party billing. Our team is skilled in RPMS, but also has experience in several other EMRs.

Because of the experience of our team in all aspects of the revenue cycle, as well as experience in the differences in Tribal healthcare, we are able to work closely with you on every step of the revenue cycle – from registration through claim payment – to optimize processes and maximize third-party revenue. We focus on implementing compliance throughout all of the workflows, while also reviewing services provided to maximize revenue.

Yes! One of our favorite service offerings is working with Tribes who have not previously done any third-party billing and working closely with them to set-up all of the necessary processes and workflows. We use a combination approach of on-site time and virtual meetings and spend an intensive first year by your side through every step of the set-up process. We then remain available to support you in a variety of ways to maintain the processes that have been established and celebrate with you when you begin to see third-party revenue coming in!